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FAQ

Where is Robin + Rose Party Boutique located?

We are an online party shop based in Atlanta, Georgia, but we ship all over the United States. 

What forms of payment do you accept? 

We currently accept payment by credit card, Google Pay, Shop Pay, Apple Pay,  and PayPal. 

I'm not happy with my purchase. What can I do?

Our business depends on *happy* customers! If you are not 100% satisfied with your purchase, send us an email within 7 days upon receipt of your order and we will get it all sorted out!

How long do I have to return my purchase?

You have 14 days to send back all unused and unopened regular priced items. Note that all sale items are sold as final sale. Customers are responsible for return shipping costs. 

How do I return my unused, unopened item? 

To initiate a return, send an email to info@robinandrose.com 

Who will deliver my package? 

We currently ship within the USA using USPS. 

When will I receive my package?

  • Tracking numbers are emailed or texted to you once a label is created. You can track the shipment by clicking on the link button in your email or text message. 
  • Packages arrive usually within 3-8 business days with standard shipping. Business days do not include weekends and all holidays observed by USPS. We are not responsible for any delays due to weather or any other unforeseen accidents on behalf of USPS or UPS.

  • Once a parcel leaves our warehouse, we are not responsible for lost or stolen packages. If you suspect your package is lost or stolen, please contact your local UPS or USPS location.

  • We ship your parcels in the most economical way and periodically upgrade shipping options based on location, size of parcel and available mail carrier services.

Can I rush my order? 

Expedited shipping is available for extra cost and these options are displayed during check out.

Do you ship internationally? 

We don't ship internationally yet, but we hope to do so in the future. Sign up for our newsletter to get notified as soon as we do. 

Do you offer coupons or discount codes?
The best way to get all of our offers and discount rates is to subscribe to our newsletter. You will get instant access to our discount codes and be the first to find out about our new arrivals. If for some reason you do not want to subscribe, you can always look for our promotions through our social media accounts @robinandroseco. 

How often do you add new products and new party themes? 

We are constantly looking for new products and themes to add to our shop. We try to offer something new every month! If there is something you would like to see on our site, send us an email: info@robinandrose.com

* Policies and prices are subject to change.